FAQ
Frequently Asked Questions
1. What products does Sips 'N Spins offer?We specialize in unique, high-quality mugs, coffee cups, and drinkware for all occasions.
2. Where are your mugs made?Our mugs are crafted from premium ceramic and manufactured in trusted facilities around the world.
3. Do you offer microwave-safe mugs?Yes, all our ceramic mugs are microwave-safe unless otherwise specified in the product description.
4. Is international shipping available?Yes, we ship internationally. Rates are calculated at checkout based on your location.
5. When will my order ship?Orders are processed within 1–3 business days, and you’ll receive a shipping confirmation email once dispatched.
6. How can I track my order?After shipping, you will receive an email with your tracking number and a link to monitor your delivery status.
7. What is your return policy?We accept returns within 30 days of delivery. Items must be unused and in original packaging.
8. How do I start a return?Email us at sipsnspins@outlook.com with your order number and reason for return to begin the process.
9. Do you offer gift wrapping?We currently do not offer gift wrapping, but our packaging is safe and well-suited for gifting.
10. Can I cancel or change my order?Orders can be modified or canceled within 12 hours of placement. Contact us as soon as possible for assistance.
11. Do you accept custom mug orders?We currently do not offer customization, but we are working on future personalized product options!
12. Are your mugs dishwasher safe?Yes, most of our mugs are dishwasher safe. Please refer to individual product details for specifics.
13. What payment methods do you accept?We accept Visa, MasterCard, American Express, PayPal, and Shopify Payments.
14. Will I be charged sales tax?Sales tax is applied based on your shipping location and will be calculated at checkout if applicable.
15. My item arrived damaged. What should I do?Please contact us immediately with a photo of the damaged item. We’ll send a replacement or issue a refund.
16. Do you offer wholesale pricing?Yes, we offer wholesale options for bulk orders. Please email us with your request for a quote.
17. How can I contact customer support?You can reach us anytime at sipsnspins@outlook.com or call us at +1 4144152129.
18. Do you have physical retail stores?We currently operate online only, ensuring better prices and broader product access for all our customers.
19. What if I entered the wrong shipping address?Please contact us immediately. If your order hasn’t shipped yet, we’ll correct the address for you.
20. Do you restock sold-out items?Yes, popular items are restocked frequently. Join our newsletter for updates on restocks and new arrivals.